
FAQ
How does it actually work?
How does it actually work?
Plug the frame into your laptop with the included USB-C cable. It shows up like a USB drive with nine numbered folders. Drop one MP3 into each folder, match every disc to the folder with the same number, and you are done. Place a disc on the frame and it plays. Lift it off and it stops.
Do I need a phone?
Do I need a phone?
No. The frame plays on its own. No phone, no app, no account, nothing to pair.
Does it need Wi-Fi or Bluetooth?
Does it need Wi-Fi or Bluetooth?
Neither. Once your songs are on the frame, it works completely offline, anywhere.
What do I need to set it up?
What do I need to set it up?
A laptop or desktop and your MP3 files. Works with Windows and Mac, and the cable is in the box. Most people have all nine discs loaded in about five minutes.
What file types work?
What file types work?
MP3 files only, one per disc, nine in total.
Is the music included?
Is the music included?
No, and that is on purpose. The discs arrive empty so the frame holds your songs, not ours.
Can I change the songs later?
Can I change the songs later?
As many times as you like. Plug it back into your laptop, swap the file in a folder, and that disc plays something new.
Where can I put it?
Where can I put it?
On a shelf or a desk, and it has built-in magnets so it sticks straight to a fridge.
How long does shipping take?
How long does shipping take?
Orders typically arrive within 10–15 business days, depending on your location.
Do you offer refunds?
Do you offer refunds?
Yes. If there is ever an issue with your order, we will work with you to resolve it.